Terms and conditions
TERMS AND CONDITIONS
All bookings are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party.
Once you reserve a villa, a deposit of 30% of the villa rental rate is due within 7 days of booking confirmation. Failure to pay the deposit within this period will result in your booking being cancelled. The balance due of rent must be paid in full at least 4 weeks prior to your arrival.
If the booking is made within 4 weeks of departure, then full payment must be made at the time of booking.
FORM OF PAYMENT
All payments prior to your arrival date shall be paid by bank transfer, unless otherwise agreed. Bank account details will be provided once the booking request has been confirmed.
Damage deposit shall be paid locally in cash.
When arranging an international payment into our Croatian Erste bank account for your villa rental the Payee is responsible for the payment of any associated bank charges charged by either the Payee or the Beneficiary bank.
By client - Any cancellation by the client must be notified in writing to the owner. The following charges will apply:
More than 4 weeks - Deposit only
30 - 14 days - 50% of rental charge
14 days or less - 100% of rental charge
By owner - The owner reserves the right to cancel the booking if the balance payable is not received 4 weeks prior to arrival. If through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation.
Security deposit of 400 € will be charged on arrival day to cover any breakage or damage whilst staying in the villa. The security deposit will be returned to the client on leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays up to four weeks may be caused.
WHAT IS INCLUDED
The villa rental includes the cost of a weekly delivery of bed linen and towels (one bath towel and one hand towel per guest), a mid-week cleaning, an end of stay cleaning, water, electricity, Wi-Fi, air conditioning, maintenance of swimming pool and garden. Mid-week cleaning includes cleaning bathrooms and floors. It does not include cleaning the kitchen, changing the linen and/or towels or washing the laundry.
Any defects or deficiencies must be reported within 24 hours of client\'s arrival. After this time it will be assumed that everything is in order.
All villas are fully furnished. Rearranging the furniture or removing any items from the villa is strictly prohibited.
Only persons registered on arrival day may occupy the villa.
Under no circumstances may more than the maximum number of persons specified in the villa description occupy the villa. Should a group misrepresent themselves, they will be required to vacate the villa without refund.
Reservations are for a minimum of 7 nights (other than by prior arrangement). The villa is available after 16:00 (local time) on the day of arrival and must be vacated by 9:00 on the day of departure, unless otherwise agreed in writing. A penalty charge of 50 € will be deducted from the security deposit should the owner or his representative find the villa is still occupied after this time.
We\'ll need to know client\'s arrival information (arrival time, departure time, airline, flight number) at least one day prior to his arrival. While en route, it is required that the clients calls us at least 30 min before arrival or when he reaches Croatian border, so we can arrange our representative to meet the client in front of the villa.
Check in is possible till 20:00 (local time). After that time guests will not be able to enter the villa premises and will need to wait until 9:00 next day.
KEYS AND LOCAL CONTACT NUMBERS
Instructions for key collection will be sent once the total balance of rent is settled, together with a local contact telephone number of a representative.
Clients must keep the house and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean. Barbecue must be left clean and all rubbish needs to be cleared away from the property and placed in the communal dustbins. A cost of 20 € will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the BBQ or discard any rubbish that has been left after the villa has been vacated.
Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.
Clients are responsible for the security of their villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.
Any valuables left at the property are at client\'s own risk. The owner is not responsible for loss or breakage of client\'s personal goods. As with all the rental properties there is a risk of burglary. It is client\'s responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security related incident however caused.
Clients are responsible for keys and gate remotes. There is a 25€ charge for each set of lost keys. Gate control units will be charged at replacement cost.
It is the responsibility of the clients to ensure that all those travelling in the party have complied fully with all passport and visa requirement in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances no liability attaches itself to the owner.
RIGHTS OF ACCESS
The owner of the villa and/or their representatives shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of linen changes, inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities
SWIMMING POOL AREA
Use of the swimming pool is at the client’s own risk. Clients are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the pool area.
Smoking is not permitted anywhere in the house. However, clients may smoke on balconies and terraces. Ashtrays are provided for clientts use.
If clients are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.
INSECTS & PESTS
Insects and pests are inevitably present in Croatia\'s Mediterranean climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it. Only when, in the owners reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken. Please contact the owner or his representative as soon as possible if you experience a problem with insects or pests and they will act accordingly. Failure to report a problem immediately cannot be deemed an excuse by the client to claim compensation.
Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the client\'s rent and deposit will be forfeited to cover the costs of professional cleaning the carpets and furnishings etc.
DRUGS & HAZARDOUS MATERIALS
Client and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.
No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool.
The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Terms and Conditions, ‘force majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.
In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.
In the unlikely event that clients have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the owner or his representative who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person\'s opinion but not the opinion of someone else. If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.
No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc. It is the client\'s obligation to report any problems or damage to their villa immediately.
LAW AND JURISDICTION
This agreement between the owner and clients shall be subject to the jurisdiction of the Courts of Croatia.